ICM Desktop™

Quickly Solve IT Issues

ICM Desktop™ (Internet Connection Monitoring) is a user-friendly desktop application specifically designed for non-technical users to receive notifications when Internet connections or network resources are unavailable. Alerts let staff know when a business is operating on a backup Internet connection and when their primary connection comes back online.

ICM keeps everyone informed and provides immediate ROI for businesses by providing IT with a root-cause analysis and enterprise-ready features to quickly resolve the issue. ICM can be installed on Windows-based point-of-sale systems, kiosks, and office staff PCs.

Network Monitoring Made Easy

ICM is easily installed, cost-efficient, and easily deployed to multiple machines. Instead of having to adjust multiple parameters for each target, users may select the sensitivity of each monitored connection point. ICM Desktop Alerts allow you to easily diagnose connection problems; when coupled with iStatus Cloud, IT staff are empowered to respond quickly and proactively.

Your Network Resources

Fully customized for your monitoring needs, ICM Desktop allows you to view the connection uptime of items that matter most to you. Clickable locations allow you to take a deeper look at features such as the number of failover events as well as time and dates for each failover event.

Monitor Critical Servers

When your business relies on servers being online, you rely on your network. If there’s one thing worse than one of your vital servers going offline, it’s not knowing about it. ICM Desktop can monitor multiple servers (internal and external) to let you know when one goes offline and help you easily diagnose the problem.

Reduce Frustration for Work-From-Home Employees

As employees have moved offsite, IT teams now need to support the remote user, as well as their home Internet connection which becomes essential to successfully working from home. When users have connectivity issues, having ICM Desktop installed on a WFH computer provides visibility and allows the IT technician to quickly diagnose the problem.

With iStatus Desktop WFH Employees & IT:

• Know if their PC is connected to the Internet
• Know if their VPN to a corporate office is up or down
• Know if other servers they need to access are up or down

IntelligentAlerts™

Human-readable alerts are built to be easily understood by non-technical users. In this example, a full screen failover alert is displayed on a Windows system. With instant alert information, users know when their connection has switched to the failover connection, and are reminded to stop high bandwidth activities such as streaming.

ARP Poisoning Defense

When it comes to networks, security can never be an afterthought. ICM Desktop helps protect your computer from a compromised network thanks to ArpWatch™, a built-in feature that monitors for ARP Poisoning attacks. If ICM Desktop detects an ARP Poisoning attack, it will notify the user of a potential security vulnerability. Network administrators can even configure ICM to block network access to computers when an attack is detected.